SUPPORT SERVICES

We deliver compliance-focused solutions based on internal controls development, expert chemistry application, and leading engineering partnerships.

Emergency Support

Critical equipment failures, upstream process or regulatory changes, or unexpected environmental conditions can radically change your treatment requirements or force your operation to shut down completely. When these situations occur, we have the initiative, contacts and technical capabilities to help get your plant operating, in compliance, fast.

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Operator Training

We believe that every interaction with your operating staff is a training opportunity and are always working to enhance their knowledge of the equipment and processes they are responsible for. When specific knowledge gaps need to be addressed, our Class A licensed operators and certified technicians provide targeted training allowing your staff to manage wastewater treatment systems effectively. Key areas include:

  • Jar Testing: Determines dosing rates, enabling adjustments for stable treatment under varying
  • Laboratory Analysis: Gain real-time parameter insights, supporting proactive treatment adjustments.
  • Hardware Management: Equip operators to prevent or resolve equipment issues, minimizing downtime.

This training ensures proficient operation of your industrial wastewater system, including the systems we provide.

Collaborative Diagnostics

Onsite collaboration with your team identifies wastewater treatment challenges through detailed assessments, developing tailored solutions to ensure operational consistency. Our experts analyze facility-specific issues, such as inconsistent effluent quality, in industries like food processing or manufacturing. This partnership delivers reliable, practical outcomes, maintaining regulatory compliance and enhancing plant performance.

Jar Testing and Validation

Onsite jar testing, conducted with your staff, evaluates chemical solutions to optimize wastewater treatment. These trials confirm effective solids separation, ensuring consistent performance for municipal or industrial systems. This methodical approach provides clear data, enabling informed decisions for your facility’s unique treatment needs.

Full-Scale Chemistry Trials

Full-scale chemistry trials at your facility validate recommended treatment programs, minimizing disruptions and ensuring reliable wastewater processing. Conducted onsite, these tests assess performance under real conditions, providing actionable insights for industrial or municipal applications, supporting confident, data-driven treatment decisions.

System Diagnostics and Repair

Our Class A certified operators and automation engineers swiftly resolve system upsets or equipment failures, restoring operations with minimal downtime. Our deep, multi-discipline expertise delivers cost- efficient solutions for wastewater facilities, ensuring regulatory adherence and operational stability.

Waste Stream Optimization

Proactive analysis identifies and isolates waste streams that would be very costly to treat or detrimental to treatment operations, capturing them upstream for targeted management. This facility-specific approach stabilizes wastewater treatment and reduces capital-intensive upgrades.

Hazard Assessment and Mitigation

Comprehensive onsite evaluations detect hazards, such as hydrogen sulfide corrosion impacting infrastructure and employee health, and provide you with mitigation strategies. These assessments safeguard operations and personnel, ensuring a reliable, compliant environment for wastewater facilities.

Remote Monitoring and Support

Secure Network Architecture

Automation systems operate on private networks, isolated from facility networks, to prevent security risks. PLC programs use guest memory and a Publish/Subscribe model for secure data exchange, ensuring consistent performance in wastewater treatment while safeguarding operational data.

Remote Assistance

Secure VPN-over-cellular access enables immediate response to wastewater facility issues, reducing delays to minutes. Our team is able to observe conditions and equipment status in real time and work directly with your personnel to resolve problems, even when we are not on site. This dramatically improves response time and minimizes support costs.

System Maintenance

Regular security patches and updates to SCADA and PLC systems prevent cybersecurity risks. Dedicated backups protect data integrity for wastewater operations. This service ensures consistent system performance for your facilities, minimizing disruptions through targeted maintenance.

Alerts and Reporting

Customized email alerts deliver critical alarms and reports to operators, based on plant-specific needs. Additional licensing or bandwidth may be required, providing precise communication for wastewater treatment management, supporting operational consistency and compliance.

System Enhancements

PLC/SCADA systems receive continuous feature updates through scheduled maintenance, ensuring advanced performance for wastewater treatment. This service supports industrial facilities with reliable, plant-specific solutions, adapting to evolving operational and regulatory demands.

Engineering and Regulatory Assistance

Project Development and Contractor Interfacing

We frequently address projects that failed due to avoidable mistakes. Often, designers lacked sufficient operating/maintenance experience or necessary data and provided a system that initially functioned but could not be maintained, did not adequately handle environmental conditions, introduced new treatment challenges or failed to collect critical data. Our team can review your project plans and advise you on how they align with your goals and where problems could arise. Our breadth of experience (wastewater operation, equipment design, industrial maintenance, chemistry, software development, systems integration) enables us to identify design or communication gaps before they can negatively impact your budget or treatment operations.

Onsite Pilot Studies

Onsite pilot studies evaluate new and existing wastewater treatment technologies, ensuring alignment with operational goals. These studies deliver precise data, enabling informed decisions for process optimization and regulatory adherence. When our Pilot Control System is incorporated, it allows data to be recorded before and after our recommendations or controls are implemented. Data collection usually covers a week before and after implementation. This provides clear, unbiased data for decisions.

Engineering Partnerships

Our collaborations with leading wastewater engineering firms provide specialized knowledge necessary to meet the largest or most complex challenges. Combined with our internal expertise, our network supports scalable solutions, from minor process adjustments to full plant designs, ensuring reliable, compliant solutions tailored to your facility’s needs.

Regulatory Compliance Support

Navigating regulatory interactions can be daunting, with risks of unnecessary requirements or unfair penalties. Our experienced professionals guide you through wastewater project compliance. We can directly interface with the regulatory authority and offer Professional Engineering (P.E.) certification when needed. We advocate for fair treatment, ensuring regulatory compliance, minimizing delays, controlling costs, and supporting reliable operations for your facilities.

Onsite Technical Assistance

We can provide expert onsite support for a wide variety of tasks such as trials and studies, equipment integration or replacement, data collection for project planning or maintenance or safety audits. This targeted assistance addresses plant-specific challenges with a focus on cost-management and regulatory compliance.